Draft, pending legal review. This page is a working draft and is not yet legally binding or final. Do not rely on it.
Refund policy (draft)
Draft last edited
Draft, pending legal review. Payments are not open yet and no refund terms are in force.
Status
SmartMate does not take payments through this website. Purchases, if any, will be handled by the platform or payment provider named at checkout. [TO CONFIRM.]
Draft principles
These are intentions for review, not promises:
- Refund requests for monthly, yearly and lifetime plans will be handled according to the rules of the store or payment provider used and applicable consumer law. [TO CONFIRM: windows and conditions per plan.]
- Problems with a playlist, channels or streams come from your playlist provider and are not grounds for a refund from SmartMate, because SmartMate does not provide content. [TO CONFIRM.]
- If the app does not work on a device that is listed as available, contact support first.
How to ask
Email the support address in the footer with your device model and purchase details. [TO CONFIRM: process and timelines.]