Support
We are here to help
Most problems come down to the playlist link or login. Start with the quick checks, then write to us.
Quick checks
Most playlist problems have simple causes. Work through these first:
- Open the playlist link in a browser. An M3U link should download or show a text file starting with
#EXTM3U. If it does not, the link is wrong or expired. Ask your provider. - Re-type the login. For Xtream Codes, check the server address, username and password character by character, including
http://orhttps://and the port. - Check your connection. Large playlists can take a while to load on a slow connection.
- Try another device or network. Some providers limit the number of simultaneous connections.
- Update the app. Make sure you run the latest version available for your device.
What we can help with
Questions about the SmartMate app: installing, adding a playlist, subtitles, categories, PIN lock and activation.
What we cannot help with
SmartMate does not provide or sell any content. For missing channels, broken streams, subscriptions or account problems, contact your playlist provider.
Contact
Email support@smartmate.example. Include your device model, app version and what you expected to happen.
We can help with the app. We cannot help with content, channels or accounts from your playlist provider.